I just wanted to thank you for the service you provided with the trike I just purchased. You loaned us an e-trike initially which we tried out, were happy with and proceeded with the purchase.
After about a month the bike developed an electrical problem. I contacted you by email (on a Saturday) and you responded the very next day. You emailed that you had contacted one of your serviced agents, Tune Cycles Marrickville, who would be in contact with me to sort out the electrical problem with the trike. You even followed up the email with a confirmation phone call.
Hayden from Tune cycles offered to send one of their mobile service/repairman to me. However as it was an electrical problem and the repair shop was very close to me, Hayden and I agreed that was better that the trike went to the workshop. I dropped the trike off to Tune Cycles the next day.
Hayden said the trike would be ready by the end of the week. On the Saturday morning I received a text that the bike was ready and that I could pick it up or Tune Cycles would deliver it to me. Again as the workshop was relatively close to me, I picked up the repaired trike.
Again I want to thank you for the swift and efficient after sales service that Kwolity Trikes and Tune Cycles Marrickville provide.
PS my wife just walked in an suggested we go for a cycle ride.